Florida Tax: Department of Revenue's 2009 Annual Report

The Annual Report, covering Fiscal Year 2008-09, is now available online. Our report explains the services we provide to the state and our customers, and summarizes our accomplishments over the past year. We also share our goals and strategies for the future.

Our mission is to administer tax law fairly and consistently, and to provide excellent service at the lowest possible cost. Like most businesses and individuals in today's economy, we face the challenge of meeting more needs with fewer resources. In this report, we show how Revenue employees are meeting this challenge through innovation and by focusing on critical tasks, streamlining processes, and finding low- or no-cost ways to improve service.

Last year we reached a milestone: 40 years of tax administration. The Department of Revenue was created in 1969 when the Florida Legislature reorganized state government. In 2009, we took some time to look back over our 40-year history, to understand the achievements that paved the way for us, and to gain insights for future improvement. This report provides an overview of our history, and explains how we plan to continue increasing our effectiveness and improving the services we provide to our customers and our state.